alt Hacker NewsHave you never dealt with customers reporting errors?
Something went wrong is what they will tell you and expect an answer. Doesn’t matter how fancy and detailed the error, you will get back, “it’s broken fix it.”
Have you never dealt with customers reporting errors?
Something went wrong is what they will tell you and expect an answer. Doesn’t matter how fancy and detailed the error, you will get back, “it’s broken fix it.”
Back in the early days of my career and supporting end users, I used to constantly get people say:
They would never tell me what the error message actually was. And when I asked, the reply often was It used to wind me up rotten. I can forget non-technical people not understanding the error message. But common sense should have kicked in that the error message is important to share with the person trying to fix said error.