We were not in the service bay. Our Maverick was outside. The Service Guy said they had to download the update to their servers. From there it was a quick trip to the service bay for the updates. That is the reason I had asked in the first place. I could see the Mav outside. Not blaming the SG. I am sure it as not the Dealership, but someone at Ford Corporate??? Not so sure.

Also: I made sure we were the first appointment, arriving at 7:45am for my 8am reservation. Soon another guy was behind me. One thing I have learned it to always schedule "the first time in the AM" if you do not need immediate service.

Edit: In retrospect, they had turned on the OTA system in the Mav. So maybe when the SG said it was downloading, I thought "to a server" but maybe it was directly to the Mav. As I noted, was not a big issue. Still not using the OTA features.