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jsightyesterday at 11:50 PM16 repliesview on HN

Every time that I read this about remote work, all I can think is how much I miss IRC and the culture that came from it.

We were doing remote work effectively decades ago. Don't have hallway conversations to fix bugs? Easy, just post your problems on the team chat and someone (often one of several people) would love to drop by to help.

I'm not sure exactly all of the forces that have led to this changing so much, but I'm certain that merely blaming "remote work" isn't it.

Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.


Replies

noman-landtoday at 3:15 AM

I have encountered people who are scared to post in large public channels. Part of growing up in chatrooms was an implicit bravery of saying something out loud in a room full of thousands of people. There seems to have been a shift, somewhat, in the comfort level of different generations about saying things "out loud" in large public rooms.

Chatrooms have evolved in a really interesting way. I think the first generation to have them didn't fully understand how "public" they were. Maybe there are more people in the more recent generations that have a more visceral understanding of online "publicness" as they have grown up with (and perhaps have been burned by) those concepts from the very beginning. Maybe they have a better understanding of the permanence of online utterances and therefore have a more conservative approach to interacting on what feels like the permanent public ledger.

Maybe it's because the concept of pseudonyms has devolved since the early days. Corporate social media has an interest in doxing its users to advertise to and control them but pre-corporate social media was filled with anonymous usernames. Posting in a large group under your permanent forever name is much scarier than posting under an anonymous, temporary identity. One of the things I advocate people do is post online anonymously, instead of with their real name. It alleviates a lot of the fear of speaking your truth, which we need more of!

There is something there. The ability to try on identities in a safe environment before you discover which one you really identify with. It's much harder to do this with your real name. Your past comes with a lot of baggage and people who know you don't want you to change because it makes them feel uncomfortable.

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Kerrickyesterday at 11:55 PM

> Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.

I couldn't agree more. I pushed to get the place I worked for to use Slack when it first launched, moving us off AIM (ha!). Our use of Slack when we shared an office in the twenty-teens was so much better than the use I've seen of Slack/competitors on fully-remote teams.

I wonder if it's because the failure mode was, as you said, to "drop by." Now the failure mode is... just failure.

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agumonkeytoday at 1:26 AM

It's a strange pattern I observe often, whenever an idea gets promoted from organic-natural-human-ritual to official-new-visible-main-idea, it becomes bloated and off point.

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atomicnumber3today at 12:41 AM

Yeah. Random example: I have better "ambient awareness" remotely because with slack I am in every hallway simultaneously, and can skim the conversations and set up highlight words

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victorbuildstoday at 8:55 AM

I've worked with teams across UK, Belgium, Germany, Switzerland over the years. The best remote collaboration I've seen wasn't about the tools, it was about the culture. Some teams just default to writing things down and sharing context. Others expect you to already know. The tool doesn't fix that.

pythonbasetoday at 7:19 AM

I started doing remote back in 2002, working with companies in the UK and US, something that was largely unheard of in my country. While our mode of communication was web messengers (AOL, Yahoo, MSN etc and the aggregators), I used IRC a lot to get tech help, and participate in online dicussions.

Yorictoday at 7:53 AM

Yeah, I joined the Mozilla community in ~2003, and that was all IRC, and distributed all over the world, and it worked very, very well.

Note that these days, the Mozilla community has moved to Matrix, which also works very well for these things.

0xbadcafebeetoday at 5:54 AM

Right, because there's nothing special about remote vs in-office. It's just communication and collaboration.

Living beings do it all kinda ways. Bees waggle their butts, crickets rub their legs, geese honk, snakes hiss, some fish detect electrical signals. And to collaborate, the bees' dance indicates a flight path, birds singing indicates interest in mating, the snake's hiss and the geese's honk tells you to watch out. You use the tools you have and develop collaboration with them. There's clearly no right way, there's just ways.

But tomorrow morning, would you wanna learn to honk at people, or rub your legs, or waggle your butt, to order a latte at Starbucks? It'd be awkward, weird, painful, and unnecessary. So if you were asked to, you'd probably not try very hard to adapt to it. And if everybody you knew were in the same boat, all being forced to change with no real guidance, kinda not trying that hard to make it work? It would suck for everybody.

People just don't like changing what they're used to. They probably don't even mean to fight it. But we do like culture we're already familiar with. Change is hard, not changing is easy. We like easy. So people who grew up with remote work (on IRC, mailing lists, etc) find it easy, even more productive. But a company that's thrown into it without a healthy established culture are going to be swimming upstream indefinitely.

layer8yesterday at 11:53 PM

Electronic chat is really not the same as face-to-face communication. Neither are video calls.

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senecatoday at 12:19 AM

> Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.

This is sort of the point. Remote tools work great when you have spent a lot of time building relationships and rapport with the people involved. That's hard to do in professional settings, and extremely hard to do in remote professional settings.

Letting teams that know each other well work remotely works great. Building teams remotely is very hard.

I'm a diehard for remote work, but we have to be realistic abouts limitations.

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gedytoday at 2:58 AM

I think it's largely that as this became more of a business, the "yappers" who want to talk things out got more leverage as PMs, etc. It sounds like a caricature, but they honestly seem to get super antsy only typing and sitting in one spot.

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globalnodetoday at 2:38 AM

Yeah text based beats video a lot of the time.

devmortoday at 2:20 AM

One of the author’s primary reasonings for why remote work sucks is apparently that they find it difficult to treat other people like human beings without close proximity to them.

That’s pretty weird and uncomfortable and I don’t know that I would want to work with someone like that in or out of office.

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fHrtoday at 12:53 AM

now we do the work of 7 projects in half a team paid 50% less and can't get to help anyone as we all drown in 7 tickets we should do in parallel with agents writing docu on the side and assist and some of the easier code on the side because management drank the koolaid of going full into AI and "the Team now can do 300% more right". I miss the old times where making 100k and still could have few minutes to help each other and now we're in this hypercapitalistic garbage AI age were we have to just output, output, output and fuck quality and else they lay you off and get the next guy from wherever.

Aurornistoday at 6:32 AM

> how much I miss IRC and the culture that came from it.

IRC selects for people who like chatting and communicating via text.

I think the mistake made with remote work was assuming that everyone could easily work that way.

The best experiences I had with remote work were pre-COVID, when the teams working remote were carefully selected for having good remote work abilities and anyone who couldn’t handle it was kicked back to the office (or out of the company)

Then something changed during COVID and remote work was treated as something everyone could do equally well. The remote teams I worked with were now a mix of people who could work well remotely and people who wanted to work remote but tried to force communication to happen like we were back in the office: Meetings for everything. Demands to “jump on a quick call” when a few Slack messages would have done the job. Then there were the people who read “Four Hour Work Week” and thought they were going to do their jobs from their iPhone while traveling the world or at the ski resort.

I don’t know. Having seen the before and after it doesn’t feel so surprising that remote work faltered when applied indiscriminately to everyone. The best remote teams I work with to this day are still the ones who know how to communicate in that old school IRC style where communication flowed easily and everyone was on the same page, not trying to play office games through Slack.

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