alt Hacker NewsI agree 100% with you.
In this niche forum people keep saying “there’s no moat”. But the moat is the brand recognition, if I ask my 70yo mum “have you heard of Gemini/Claude” she’ll reply “the what?”, yet she knows of ChatGPT.
Does Coca Cola have a moat? Some company could raise $1B to create a new cola beverage that beats Coca Cola in all blind tests imaginable yet people will keep buying Coca Cola.
Did people switch search engines or social networks when Google or FB introduced ads?
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> But the moat is the brand recognition, if I ask my 70yo mum “have you heard of Gemini/Claude” she’ll reply “the what?”, yet she knows of ChatGPT.
Brand recognition doesn't mean a thing when it comes to a technically-illiterate audience with no control over their digital lives. In the same way that every 90s mom called a video game console a "Nintendo", everyone who gets served an LLM-generated response straight from their OS and/or browser courtesy of Google, Apple, or Microsoft will call that a "ChatGPT", and OpenAI will be powerless to stop the platform holders from intercepting their traffic.
I don’t disagree but want to go on the record predicting this will collapse on itself spectacularly and OpenAI will still “fail” commercially
for the Cola Cola drinkers, the product goes from an infallible AI to with no ulterior motives to another Google that’s purpose is to sell you ads, but more creepily. it’s like if Coca Cola started adding a few milliliters of bleach to their product
I think it’s more reasonable to consider Coca Cola as having a significant brand value moat, given that they’re 140 years old and one of the most recognizable brands in the world. That also gets at the other side of their moat: distribution. Coca Cola is available basically everywhere, and a challenger would have to invest massively to simply get in front of as many people on shelves. In that way, other companies (Google, Microsoft, Meta) still have significant legs up on OpenAI. Way too much in play right now to declare any winners.
Don't ask them if they know the model name, ask them if they've used the ai mode in Google search or their phone or Gmail or whatever. "Oh yeah I use that all the time!" is what they usually say to me.
People say ChatGPT has brand recognition but amongst non-students and non-tech in the UK I don't think it is that pervasive at least.
I wouldn't call ChatGPT "brand recognition". People know the term ChatGPT, but I don't think they associate it with OpenAI or any company in particular, in the same way that people might associate Civic with Honda. Instead they'll associate it like they do the terms Bandaid, Kleenex, etc., as a catch-all term for LLM chat interfaces, regardless of who is providing the service. When OpenAI starts ads, I imagine people will start saying "oh, here's a ChatGPT without ads" and point to Claud or Gemini or whatever.