The answer is friction. What % of this billion of users will bother to export their chat history (which is already a lot) and import another another llm. That number is too small to matter.
Wrong ratio.
How many of those care about their own particular history in the first place and what % of those at least actively manage it outside of standard chat interface or even hop providers? I think that % would surprise you.
All chat apps look exactly the same and have exactly the same features. The friction is basically non-existent compared to email services, social media, web browsers, &c.
> The answer is friction.
Yet non-technical users switched from Edge/Safari to Google Chrome.
Since each chat is virtually independent there’s no switching cost. I’ve moved between Claude and ChatGPT with no cares.
It’s not like Facebook where all my friends stay behind