alt Hacker NewsThis should go to all CEOs. They should realize that the real problem AI solves is handling of text and unstructured data. That is the core ability.
But I don't blame them. Process optimization is hard. If a new tool promises more speed, without changing the process, they are ready to pour money at that.
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Text and unstructured data is mainly related to NLP/LLM, not to the AI as a whole.
In fairness, that is an extraordinary talent. The reality is that a huge amount of processes that exist have critical steps where humans have to make judgments because the information (was thought to be) not clear and structured enough for a machine.
For many processes that have just suddenly changed, somewhat subjective evaluations can be made reliably by an AI. At least as reliably as was being done before by relatively junior or outsourced staff.
Replacing low-level employees relying on a decision matrix playbook-type document with AI has a LOT of applications.
Well, that’s a pretty powerful capability.
I recently did a pilot project where we reduced the time for a high friction IT Request process from 4 day fulfillment to about 6 business hours. By “handing text and unstructured data”, the process was able to determine user intent, identify key areas of ambiguity that would delay the request, and eliminate the ambiguity based on data we have (90%) or by asking a yes/no question to someone.
All using GCP tools integrating with a service platform, our ERP and other data sources. Total time ~3 weeks, although we cheated because we understood both the problem and process.