alt Hacker News"the naive approach to moats focuses on the cost of switching; in fact, however, the more important correlation to the strength of a moat is the number of unique purchasers/users."
"the naive approach to moats focuses on the cost of switching; in fact, however, the more important correlation to the strength of a moat is the number of unique purchasers/users."
I was not able to find any research that posits that moat strength is determined by customer diversity.
I think customer diversity correlates instead with resilience.