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arjieyesterday at 10:47 PM3 repliesview on HN

Mozilla has the classic problem of a non-profit that achieved its aims. I was around back in the day and my friends and I were avid evangelists of Firefox - a few cogs in the wheel of the marketing installing Firefox on school machines and getting all the elderly people to use it and so on. There were user groups and student ambassador programs and so on. It was an incredible marketing effort combined with an effort to bring standards and compliance to them into the mainstream. And it worked because they added features at a rate that IE simply did not match.

The extension ecosystem, tabs, plugins, and notably whatever effort they did behind the scenes to ensure that companies that did streaming video etc. would work with their browser all played out really well.

I think the ultimate problem is that Mozilla's mission of a standards-compliant web with open-source browsers everywhere ultimately did get achieved. The era of "Works with IE6" badges has ended and the top browsers run on open-source engines. Despite our enthusiasm at the time for it, I think the truth is that Firefox was probably just a vehicle for this, much bigger, achievement.

Now that it's been achieved, Mozilla is in the fortunate place where Firefox only needs to exist as a backstop against Chrome sliding into high-proprietary world while providing the utility to Google that they get to say they're not a monopoly on web technologies.

Mozilla's search for a new mission isn't some sign of someone losing their way. It's just what happens to the Hero of Legend after he defeats the Big Bad. There's a post-denouement period. Sam Gamgee gets to go become Mayor of the Shire, which is all very convenient, but a non-profit like Mozilla would much rather find a similar enough mission that they can apply their vast resources to. That involves the same mechanics as product development, and they're facing the same primary thing: repeated failure.

That's just life.


Replies

edelbitteryesterday at 11:02 PM

This new "please accept cookies and scripts to prove you are running Google Chrome without Adblockers" Internet does not exactly look like mission accomplished to me. And that is before we even get to the part of the Internet that goes straight to "please run this Android app so we can ask Google who truly owns your device".

If Mozilla was not busy "offering" (renamed the no-thank-you setting once again) so many "experiences" they could be doing much of the same stuff they did back in the day.

RicoElectricotoday at 12:05 AM

American non-profits seem to be run like corporations, with all disadvantages of it. Bloated, losing focus, growing for the sake of growth (where growth means headcount and income, not necessarily charter goals)

Amezaraktoday at 12:22 AM

Mozilla did lose their way. It happened because they abandoned their core users: you. People who loved Firefox so much they practically forced it on everyone around them.

Google released Chrome with a massive advertising campaign, reaching even to television. They put ads for Chrome on the world's biggest web properties. It was packaged in installers. Not to say it wasn't a good browser - but it wasn't obviously better than Firefox. This marketing campaign bought them a ton of marketshare.

Mozilla's response, instead of sticking by Mozilla evangelists, nearly all of whom were power users, was to decide that the browser was too complicated for its users. It needed to be more like Chrome. It needed to be the browser for the proverbial grandma. So they axed features (like Panorama), configurability, and extensibility, alienating everyone who really cared. Only they didn't have the marketing heft of Google, so they didn't get Grandma, either.

Ever since then they've been panicking and grasping at straws and shoving in shovelware like Pocket in obviously vain attempts to regain what they had. And they never will, until they make people like you and me LOVE Firefox again.

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