MS needs a 'windows xp sp2' moment. Where they stop jamming new things in and just fix as much junk as possible. They still have a mixed control panel situation. Things just randomly work/break for no real reason. Camera here one day gone the next oh look its back again. Hey my sound is broken again. Linux/MacOS in many benchmarks is faster. Hundreds of old programs now just flake out for random reasons. But then will work again sometimes. Backwards compat is a reason to stick with them. But if it doesnt work, why am I here? SteamOS is going to remove one of the large reasons people keep windows.
MS is losing the people who cared about using them. Those people are migrating to linux/macos. I dont blame em.