alt Hacker News"Brand damage" is a pre-2020s way of thinking. Brands are openly degrading themselves for short term results now and have found that it's sufficiently tolerated.
"Brand damage" is a pre-2020s way of thinking. Brands are openly degrading themselves for short term results now and have found that it's sufficiently tolerated.
> sufficiently tolerated.
just to point out that if consumers tolerated changes, then by definition, there isn't brand damage.
what that tolerance level is cannot be know with 100% confidence ahead of time and I would argue that a business should have principles that build long-term customer value (and hence business value) rather than being short-term focused.