Good news for blue collar workers, tough for investors. The bean-counting dream of LLM's and Robotics remains, but until ChatGPT is placing your order at Mcdonalds drive-thrus and Amazon is laying off warehouse associates en masse, i'd say that last 5% is still taking 95% of the time.
Taco Bell by us has AI order taking and it is amazing. Quick, always has been getting it correct, and easy to understand. Granted, it's probably very abusable, but for someone just wanting to put in a quick order it is way better than a person.
McDonald’s is an interesting example because they’re increasingly replacing cashiers with kiosks. Robotics/LLMs seem to have diminishing returns compared to that in the order taking realm.