Yes, I now realize it was the antennagate story. I included a link to a Slate article that featured an even more unsympathetic writer, which was in 2010, a year before Jobs died.

In retrospect, I think Jobs knew his time was limited, and telling a customer not to hold it that way wasn't an unforgiveable sin- in fact, there was some truth to it, even if they didn't have a better modem at the time (my article mentions Qualcomm).

And I agree, that yes, hubris is real. I like how Bill Gates told Jobs at the D7 Conference in 2007 that his charisma and spell wouldn't work on him because he was a minor wizard. https://www.businessinsider.com/bill-gates-says-steve-jobs-w...

Btw, an in-house modem is something Apple us finally returning to, now that they are ready: https://www.forbes.com/sites/davidphelan/2026/05/16/iphone-1...