They made the worst laptop keyboard of the last 3 decades, and put it in their $1000 laptops, AND then refused to update it until 2019 when it could've been fixed a whole year earlier.

Straight junk, forced onto all of their laptop buyers for multiple model-year updates.

Sure, they have a reputation for quality today (in general), but that wasn't even a decade ago and you've already forgot. Classic apple discourse.