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LG denies TV spying claims, says tracking and snooping concerns 'not true'

453 pointsby datakanlast Thursday at 3:31 PM367 commentsview on HN

https://www.lg.com/global/newsroom/news/statements/statement...


Comments

Brosperyesterday at 11:05 PM

I remember days when Tom's Hardware was doing real hardware reviews. Today it's just another copycat tech page.

It should be Tom's Hardware thing to releal this type of a scam.

tombardieryesterday at 6:45 PM

I for one completely believe them. That's why I rooted my C5, disabled all telemetry, and disabled Internet access entirely by default from an isolated vlan on my network that has no access to anything on any other network. I'm tempted to remove the WiFi/BT board if it's an add-on card, and probably unplug the microphones as well. I only need it as a display for my PC and 4K disc player.

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Oh-Kay_Labsyesterday at 8:16 PM

easy to prove. Open source your stuff LG.

jiggawattsyesterday at 8:53 PM

None of the complaining here has the slightest chance of changing anything.

The only way these companies get put in their place is if their products are used to exfiltrate the video or audio of a powerful politician doing something compromising.

Here in Australia cops liked to hide behind bushes at the bottom of a hill with a speed camera / radar as a revenue collection exercise. They kept fining politicians speeding between Sydney and Canberra, and used photos as evidence showing said politicians with women other than their wives in the passenger seats. So the rules were changed so every speed camera needs at least three warning signs before you reach it.

Yeah, it’s naked self interest but it’s the only way things get done in the world.

Someone, perhaps a white hat hacker, needs to start hacking into LG TVs and publishing senators’ wives screaming the name of “the help” in ecstasy while the man of the house is in DC. Or post audio of senators accepting bribes. Whatever, use your imagination!

Suddenly, almost miraculously, privacy will matter, LG executives will be dragged over hot coals, some might even go to federal prison over wire tapping or espionage charges. Same as Huawei.

But my mark words, until a Senator feels burning hot shame over something exfiltrated from their TV, exactly zero changes will happen to consumer protection laws.

LG will do damage control for a few days.

By next week you will all forget this.

Nothing will change.

jodydonettiyesterday at 8:11 PM

Obligatory reference

https://youtu.be/krj5NM-6tfU

xystyesterday at 6:14 PM

lg trying to spin this so hard the earth rotation may stop

bediger4000last Thursday at 3:34 PM

So what? We allow people and corporations to lie under almost all circumstances, including most ads and press releases. Get them under oath, if they still deny spying, that would be a minor news item.

Joel_Mckayyesterday at 5:59 PM

Creepy spyware vendor insists they aren't doing what they were caught doing.

They made customers feel like suckers for trusting the Brand.

Their LG logo was literally on the signed evidence. What a bunch of clowns getting exposed by community reporters. Thanks Steve. =3

Simulacrayesterday at 5:45 PM

So very strange every time I visit Tomshardware.com, I get a pop-up on my iPhone that asked me "Do you want to download "sync-pixel" on "usync.ingage.tech"?

What is that? And why does it only happen on that website?

mohamedkoubaayesterday at 5:37 PM

We need a push notification: "Living room TV wants to use its microphone" and for it to be locked out if you don't allow it.

j45yesterday at 5:32 PM

Leaving TVs disconnected from the internet is the only way to ignore this.

Connect your own devices and smarts to it.

A broader issue is that it does any kind of recording, or processing of the signals around the tv (from a microphone) or what is displayed on the tv (image) is both extremely private.

Privacy has been violated by LG according to their own wording. a way that is not controlled by settings.

What might LG want with an anonymized hash of the audio being played or shown on someone's screen?

Existing ad matching technology can link it with the video of what you're watching to build a shadow profile of you and then sell the attention of your eyeballs to advertising.

From there, simply what you watch, at what time, for how long roughly sets up a wonderful demographic of age, gender, interests, and all that fun stuff. This is an area of tv and video advertisign that has existed for a long time including online and cable tv boxes.

LG's statement that it doesn't move your info anywhere about what is being watched via audio seems to be a variant of this. Using the audio fingerprint, their software could request an ad for it from another system and direction.

So your information may not leave the TV indirectly, but thsi type of a mechanism does exist in cable tv boxes, etc.

With TVs absorbing the OTT (set top box) functions they are absorbing this too so their claims of how big their market is probably tied to being able to sell advertising into that ecosystem.

It’s likely an unadvertised function only for the benefit and leverage of LG and may be buried in signing your life away to use their “smart” tv functions as well.

A tiny crack in LG tvs can be an attack vector for security and safety. Whether it's audio, or video, or anything.

The best TV is a dumb tv, with all internet disabled and plug in your own smarts that you can hopefully manage better.

A brand is a promise of an experience. This brand has broken a promise and it can’t be pretending it didn’t.

metanonsenseyesterday at 9:34 PM

We're listening. We hear you. We're hear for you.

encrypted_birdyesterday at 10:56 PM

>LG denies TV spying claims

Yeah, they fucking *would*.

someonehereyesterday at 7:21 PM

The ACR stuff was turned on by default for mine. They are straight up lying.

BLKNSLVRyesterday at 10:56 PM

LG can't deny the clips of their sociopathic executives saying things like "we own there glass" and "within an LG TV household we can help extend the ad campaign footprint to the other devices in the household"

It doesn't matter whether they deny specific methods when their execs are quoted giving specific outcomes that require literal spying.

Fuck off LG, and the rest of you doing the same shit.

JohnMakinyesterday at 6:59 PM

Wolf claims they are utterly interested in eating sheep, news at 11

TZubiriyesterday at 6:46 PM

Sounds like these TVs will not get much sales in the US and they will be put on sale at a discount in countries with a lower gdp per capita.

I.e: these will probably trickle down to me

adar2378yesterday at 7:25 PM

damn LG doing what now!

stego-techyesterday at 10:32 PM

What astounds me most of all from all this research is how much ownership LG (and through similar legal means, most manufacturers out there) asserts over the device you might have just paid thousands of dollars for - including the physical goods inside. This isn't merely an issue of corporate overreach and mass surveillance, it's a complete and utter failure of policy to adapt to shifting markets or preserve consumer agency.

Maybe an answer is a stripped-down Linux distro for smart TV chipsets that let users clearly disable said features entirely? Since I doubt anyone is going to willingly "go back" to dumb displays when so much data and ad revenue is on the line.

shevy-javayesterday at 9:51 PM

So logically, one side must be lying. Somehow LG's outlet here doesn't convince me.

WesolyKubeczekyesterday at 8:32 PM

Imagine here the goose and a jacket guy meme, where the goose says "Why then you have so many microphones in it? Why so many microphones!?"

yieldcrvyesterday at 7:27 PM

yeah but what about third party analytics packages that may be abusing enterprising or privileged credentials

I think this is all disingenuous and will stay that way until the public asks the right questions to the right people

the CEO of the obvious organization can go in front of Congress and truthfully say “Senator, we are not listening, targeting is based on browsing patterns and data brokers”

while the targeted ads and timelines remain based on all those other inputs, and also audio

tedgghyesterday at 5:00 PM

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zosoworldyesterday at 6:21 PM

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TeaVMFanyesterday at 5:27 PM

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txheilmannyesterday at 7:37 PM

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kwarcodeyesterday at 6:31 PM

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0utcastlast Thursday at 4:04 PM

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surcap526yesterday at 6:46 PM

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calmwormyesterday at 8:38 PM

And Michael Scott declares bankruptcy. Newsworthy?

Neywinyyesterday at 4:11 PM

Bold from the verge, as clicking the link to go to the official statement took me through 3 redirect trackers as picked up by my browser/extensions (I think ubo to be specific)

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rr808yesterday at 8:26 PM

Everyone complains but realistically TVs are so incredibly cheap now, I can't believe anyone would make money from hardware alone. I mean a Samsung 55in 4k tv for $300 delivered for free is crazy, let alone the $179 insignia one.

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