> The organization issued an apology for the "mistake" and recommended to Hill to reach out whenever he has questions or concerns about a review.
It's unclear why the author of the article decided that the word 'mistake' deserved the scary quote treatment.
Pretty clear: because it's a quote form the Mozilla's response
"We apologize for the mistake and encourage"
Because there was a privacy policy it's hard to understand how that could be a mistake. The insinuation is the reviewer was not acting in hood faith.