alt Hacker NewsIncredibly impressive on a technical level. The Carter avatar seems to swallow nervously a lot (LOL), and there's some weirdness with the mouth/teeth, but it's quite responsive. I've seen more lag on Zoom talking to people with bad wifi.
Honestly this is the future of call centers. On the surface it might seem like the video/avatar is unnecessary, and that what really matters is the speech-to-speech loop. But once the avatar is expressive enough, I bet the CSAT would be higher for video calls than voice-only.
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>Honestly this is the future of call centers.
This feels like retro futurism, where we take old ideas and apply a futuristic twist. It feels much more likely that call centers will cease to be relevant, before this tech is ever integrated into them.
Actually what really matters for a call center is having the problem I called in for resolved promptly.