It seems to me that any platform with a review gateway should treat failing a review erroneously as a critical failure.
In fact it does literally constitute denial-of-service.
When a failure like this occurs, it needs more than an apology, it should have an incident report to show that the failure was understood and steps were taken to prevent future failures.
From a security standpoint the opposite is true: false negatives are to be avoided at all costs, even when that posture increases false positives. There’s always a trade-off.