alt Hacker NewsYeah, could be. Most of the time when I contact customer service, there is no problem-solving necessary, and very little agency demonstrated. But I know call centers get a lot of complicated technical or billing questions that would be tough.
Yeah, could be. Most of the time when I contact customer service, there is no problem-solving necessary, and very little agency demonstrated. But I know call centers get a lot of complicated technical or billing questions that would be tough.
They work with different tiers usually? The first does the easy questions and they can write down the issue. If something happens regularly you can write a calling script for it. The question is if the ai can find the right script fast enough.
Helping the customer is not really the goal. They provide feedback that gives valuable insight into the dysfunctional part of the company so that things can improve. Maybe even generate an investor report from it.