alt Hacker NewsWhat's the role of the software engineer besides setting this up?
Your example makes me think it will merely moves QA into essentially providing countless cases and then updating them over time to improve the AIs data.
And is it really gonna be cheaper than human support?
What's gonna happen when we will find out (see the impossibility to reach a human when interacting with many companies alredy) this is gonna bring (maybe, eventually) costs down, and revenue too because pissed off customers will move elsewhere.
Replies
pants2 • 10/02/2024
I'd much rather talk to ChatGPT than a human support rep, provided they have the same level of ability (tools) to help you.
More than a majority of a software engineer’s time is spent on bug triage, reproducing bugs, simulating constituents in a test, and debugging fixes.
Doesn’t matter what the computer becomes — AI, AGI or God-incarnate — there’s always a role between that and the end-user. That role today is called software engineer. Tomorrow, it’ll be whatever whatever. Perhaps paid the same or less or more. Doesn’t matter.
There’s always an intermediary to deal with the shit.
Hmm, I wonder if that’s the roles priests & the clergy have been playing all this while. Except, maybe humanity is the shit God (as an end user) has to deal with