alt Hacker NewsWhy does it matter if they apologize? Are there brownie points that make a rote ineffectual interaction somehow better if that check box can be checked?
> What could the email have said
If the goal is finding the right magic incantation for apology, then answer to your question is “nothing”. If it’s not, then the answer is “almost anything”.
An apology is an admission of wrongdoing and shows remorse for one’s actions. It means the perpetrator is committing to improving themselves and not make the same mistake. You can’t change a mistake in the past, but you can promise to do better in the feature.
So yes, apologies matters. It is baffling, and honestly worrying, that this has to be explained.
It is important to realise the people steering the apology are not the same ones that caused the offence. The organisation is the same, but you can’t control what every single individual does.