alt Hacker News> the impression that the person sending form letter extension review responses is in a position in Mozilla to be able to do any of the shit you just said apologizes represent.
Yeah, that’s fair.
> Rote apologies are not apologies, they’re simply someone saying what they believe are the right polite words for a situation.
I agree. And rereading the email I also agree that their apology was lacklustre to say the least. Initially that seemed to be to have come from a position of authority, but I see I was wrong.
My only disagreement is that I do think there is some apology that would be valid. Something like a personalised email (not from a form) from someone with a modicum of power (e.g. the manager of the add-ons division).
Note, however, I’m not saying a valid apology must be accepted.
> Something like a personalised email (not from a form) from someone with a modicum of power (e.g. the manager of the add-ons division).
Okay… but I still get the feeling you’re talking about a non-apology here. No matter how hard they work to craft the right words, unless that manager does something differently they’re just being manipulative in addition to the original wrong they’re pretending to apologize for.
I know I’m not being maximally charitable here, but look how far you’ve strayed from “If the literal string ‘we apologize’ isn’t it, what is?”