alt Hacker NewsLot of people in this thread not familiar with Hanlon's razor..
Obviously this could all just be incompetence. It's just a convenient excuse to do some more Mozilla-bashing, (lack of) facts be damned.
Not that any of this excuses the experience Gorhill had, of course.
You can be familiar with Hanlons's razor and disagree that it is a good rule for dealing with faceless corporations. If you excuse everything as bening incompetence then that's exactly how malicious actors will hide.