We live in IL, US. I just received wheelchair for my 3 year old son. We waited for this 9 months. This wheelchair has not any electronics or complex parts and, according to EOBs, costed our private insurance exactly: $18,212 (yes that is 18K! I just added this up and verified) after all deductions and discounts! After that, we received follow up call from the company that delivered the chair. We expressed our not satisfaction because we seen other wheelchairs that looked much more portable and sleek comparing to ours. I think the problem was that we were not provided with options at all. After which, they stopped communicating with us.