The whole point of systemic incentives is that there is no conspiracy. Nobody wants a DDOS and every large provider will have people genuinely working to avoid them. But every time there is an opportunity to allocate resources, the team that gets to frame their return on investment in terms of real dollars will always have an edge over one whose value is realized only in murky customer satisfaction projections. Over the lifetime of a company, the impact of these decisions will add up with no need for any of the individuals involved to even be aware of the dynamic, much less conspire to perpetuate it.