So in the end it was a mix of bad company actions and regulations that made this repair a struggle for him.
I heard from a mobility scooter technician that there is barely any second market for the as typically the health insurance will get you a new one every few years. So similar to the companies response to just buy the newest model.
> was a mix of bad company actions and regulations
We actually don’t know the second part. What we know is that the company claimed that regulations were involved. Might or might not be true.
Wouldn’t be the first time when a company didn’t want to do something for financial reasons and they decided to read the regulations in a way which made them more money.