alt Hacker NewsBut he did have the right to repair... right? He just couldn't get the part. The article title is misleading. They don't support old medical devices, they were following the rules. Yes, they should have handled the customer service better. Escalated it. But it doesn't sound like some big evil company locking people out of their legs because they tinkered with them. Let's not lump it all in the same category.
Also, this line is beyond ridiculous:
"Straight’s path to paralysis started in the 1990s at the Saratoga Race Course".
Replies
fargle • 10/12/2024
> "Straight’s path to paralysis started in the 1990s at the Saratoga Race Course".
why is that ridiculous? seems tragic to me; not to mention the horse broke his neck as well.
My understanding of the issue was that he did not know what the part was. It was a connector and there is dozens if not hundreds different families of them. So very likely with suitable bill of materials which right to repair would have provided it could have been found ordered and replaced by third-party.