Of course we're talking about communications between people, but the record of these communications is used to find fault with the company, usually, not with the individual people. I think that's a really important distinction.
So I agree with the person who said this was a false equivalence.
Corporations exist at the pleasure of the people; we can and should impose any and all requirements and restrictions on them necessary to ensure they do not amass too much power and act to the detriment of regular citizens. We've failed in that, and we see the negative consequences of that daily.