I call BS. You don't think your annual mandated training on speech and communication has in any way impacted discussions? Seriously? Does your company let people from the factory floor reach out (continuous improvement style) via electronic communication for every idea/improvement/thought? If you don't think the insurance company approved annual communication training doesn't change what/how things are reported from the factory floor you should go walk the floor and talk to people.
We don’t have such annual training on communication. We do have annual trainings (including on ethics and safety typically), but none related to speech or an insurance company. The only recurring instruction we receive about speech is to “speak up” if we see anything wrong.
You’re probably thinking of a particular company that I don’t have experience with, but it’s not applicable to the whole industry.