People don't like hearing this, but Hetzner support is horrible. In the two years we'd had an account with them having used numerous auctioned boxes, we had to reach out to support a handful of times, and every single time they'd started the conversation by telling us it's not their business to help us. They supposedly only help if something's broken, however when we DID run into technical issues, like NVMe's slowing down to a halt, or transient networking issues, they would go out of their way to tell us they don't give a shit.

We cancelled our account last month because of that.

I cannot imagine the world of hurt that we'd be ushered in, had they actually dropped our data wholesale like they did for OP.