> because it was obvious Disney wouldn’t be able to deliver on that

Then they should not claim it in their marketing materials that they will deliver it. What happened with the good old “underpromise and over deliver”? Besides she is not demanding her money back. She is making a review where she is informing the public that an experience did not live up to the marketing of it and is not worth the price.

In fact i believe that is the unstated conclusion of her video. Disney should have crunched the numbers and should have realised that the experience they are advertising cannot be delivered.