alt Hacker NewsKicking off customers due to vague T&C violations is on thing, but deleting their data without giving them a chance to get it out is something else entirely, especially if you only notified the customer via email without confirmation of receipt or attemps to use alternative communication methods. Is permanently deleting data as soon as services are shut off standard procedure for your company?
> deleting their data without giving them a chance to get it out
What are you talking about? The comment you're replying to says:
> There was a notice of termination via email with a deadline in accordance with our T&C, on 30 October 2024.
> Our team has already been in contact with this customer several times and we also have the transmission protocol of the communication.