> sure, features vs benefits

Yeah, I don't understand why the standard advice is what it is. Are most adults that stupidly naive to not realize that benefits are just lies? No company is actually able to predict how and how much their product can benefit their customers. Only customers themselves can predict that, and to do it, they need to know the actual things the product does, i.e. the features, which also happen to be the only objective things the company can say.

And yes, in many cases, the buyer may not know enough to correctly evaluate the features - but such buyer should be aware that, in such situation, they're even less able to tell if the benefits listed are realistic, or just blatant lies. Buying by benefits is stupid - the smart thing is to find someone who understands the features and ask them for advice.