alt Hacker NewsDifferent communication strategies have different strengths. The strength of talking, in person or over the internet is that the response is near instant, the greatest strength of written communication is that it is near permanent and delayed.
Remembering what you talked about two weeks ago can be hard, E-Mail allows you to look back and re-read about what has happened before (important for both sides). It also relieves you from the burden of having a response ready in seconds.
I do not think you could sell a car over E-Mail, but for a technical product, where technical questions need to be answered I do think it is different. But I also think it is a problem of management, which intentionally avoids technical issues.
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Maybe I'm in the minority, but I recently went through the process of purchasing a car from another state and would've LOVED for it all to occur over email (and texting), but the dealership insisted that some of the communications had to occur over a phone call.
I remember buying a Tesla, all via their website, then picking it up when ready. Car sales really should be that simple, at least for new cars where you don't have to actually physically assess the vehicle in person like for used cars.
> Remembering what you talked about two weeks ago can be hard, E-Mail allows you to look back and re-read about what has happened before (important for both sides). It also relieves you from the burden of having a response ready in seconds.
In addition, you can recall and copy/paste responses from previous emails.
This is one reason why I really, really like email.