One part of the article I found funny/absurd was that he was tired of talking with potential buyers who were not technical enough or authoritative enough to understand the product or make the purchase. And buyers like me are tired of talking with salespeople who are not technical enough to answer my questions or authoritative/knowledgeable enough to make the sale. That implies to me that in an effort to protect employee time, BOTH the buyers and sellers are often sending under-qualified, lesser paid people to these initial conversations, in an effort to vet each other before either are willing to take the risk of sending in their more expensive people who can make progress. Wow.