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graemepyesterday at 10:01 AM1 replyview on HN

Thanks, I was thinking of phoning and asking, but good to know there is some point in waiting in the queue to talk to someone!


Replies

ajbyesterday at 3:12 PM

If you're near a branch you can also just pop in and ask for one; might be faster. I did that when the battery ran out on my last one. There's no process upfront, you then have to pair it with your account. Well,you will probably have to convince them to switch your account to use a physical key - maybe that means you have to call anyway, I don't know.