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necubilast Tuesday at 11:38 PM5 repliesview on HN

> Device Timeline: Your Ai Pin will continue to function normally until 12pm PST on February 28, 2025. After this date, it will no longer connect to Humane’s servers, and .Center access will be fully retired.

> Device Features: Your Ai Pin features will no longer include calling, messaging, Ai queries/responses, or cloud access.

For a $700 device that was on the market for less than a year, that is a not a stellar way to treat your customers. Fortunately it seems there were very few of those.

[0] https://support.humane.com/hc/en-us/articles/34374173951373-...


Replies

madeofpalklast Wednesday at 12:04 AM

What customers?

> Humane’s daily returns are outpacing sales

https://www.theverge.com/2024/8/7/24211339/humane-ai-pin-mor...

show 2 replies
wepplelast Wednesday at 1:12 AM

> We understand this transition may be difficult

You have to be a right knob to describe this as a “transition”

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mrtksnlast Wednesday at 12:01 AM

I have this regulation idea:

If the hardware requires software that is not available for self service, then the customer is entitled for full refund at any time.

In other words if the hardware is just an accessory for providing service through software then the money the user pays for the hardware should be considered a refundable deposit.

show 6 replies
llaollehlast Wednesday at 5:05 AM

Not a humane way to treat your customers…

latexrlast Wednesday at 12:39 PM

> $700

Plus monthly subscription.