alt Hacker NewsLove the idea, but I couldn't find a "pricing" page and wanted to abandon reading immediately (I have no time for unsustainable services). Then I learned from the discussion that the pricing is $2/m, which, two things: 1) I still can't find that price on the web site, and 2) it seems unsustainable to me, so I'm still worried.
I run a B2B SaaS. Support costs is what eats you alive: in case of a complex B2B app anything below $40/month is unsustainable. This is of course better for simpler apps/services, but even there you have to be super careful.
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> I run a B2B SaaS. Support costs is what eats you alive: in case of a complex B2B app anything below $40/month is unsustainable
I agree to an extent. But it largely depends on the complexity of your offering. If all you do is expose flat data through an API, you can maybe get away with an API Gateway x Lambda x DynamoDB combo, which would cost virtually nothing as the free tier is very generous.
Just my 2c.
Thank you for the feedback and we agree so we have changed the header nav link from "pico+" to "pricing".
In terms of the costs to run a saas, we are actively monitoring hardware utilization and resource allocation. Antonio and I have a lot of experience building and running saas (and paas) products so we feel confident we can manage whatever usage comes our way. We have also been strategic in terms of the services we provide in an effort to keep service support manageable.
$40/month per user, just for support? So for 1000 users, you need to make $40,000 to be sustainable, i.e. like 10 employees?
I had the same frustration as you with finding the pricing information. With some serendipitous clicking, I managed to find it!
https://pico.sh/plus
It does also mention there is a $0 "Starter" tier.
(I found that link on this page:
https://pico.sh/pgs )
EDIT: Mention the Starter tier.