alt Hacker NewsCustomer service across the board is in free-fall. Just the other day I was met with a Chipotle worker who was visibly frustrated that I ordered a burrito instead of a bowl. A little thing, but holy shit.
I guess when wages don't add up to a viable life, resentment and carelessness spread like wildfire.
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I would be interested in knowing what Chick-Fil-A does to prevent this. Pretty much every customer facing job that doesn't hope for charity at the end of the service is pretty bad in the US currently, but somehow they achieve the level of service of what I would get in Japan.
The only thing I've been able to surmise is that they probably pay the managers very well and mostly just hire smart high schoolers that may have been passed over or didn't know about internship opportunities, and pay slightly better rates than McDonald's. They still pull the same scummy things as McDonald's with pressuring employees for goals that only benefit the manager, but maybe its not so bad if you're getting paid more than your very young peers.
Chick-Fil-A would probably try to attribute some religious meaning to the Sunday off for their adult workers, but it seems like any company could just guarantee a day off on the weekend for their workers.
Yeah, this is prevalent everywhere. It’s pretty crazy. I’m glad I’m not the only one that has noticed this.