I'm honestly really sad to hear you've had a bad time. My apologies.

Quite a few users have commented that the free support in Discord is incredibly fast and comprehensive. Zach responds unreasonably quickly and often you've run into a bug or unclear documentation that is fixed virtually instantly.

Like Zach mentioned, please help us understand where your challenges are and we'll do our best to help out. We can only improve things for everyone if we know where to focus our attention.

At the risk of being called a shill, if you need more reliable paid support then please reach out, we have a service for this which teams find really valuable. https://ash.alembic.com.au/ash-premium-support