Are you able to use rcs and "messages for web"?
The last time I checked if you wanted "cellphone is off" texting/voice (basically the old hangouts), you had to enable "fi syncing" which disabled rcs features. Is that still true? What url do you goto to do texts/voice? (i see hangouts.google.com redirects to google chat).
Yeah no it still disables RCS which is super lame now that iPhones finally support it. I hope Google gets around to fixing it someday. I'm not holding my breath. I'm just happy they didn't kill the feature when hangouts died. The URL changed, it's now https://messages.google.com/web/