I didn't bring it up, a commenter above did. I was adding color in response to another commenter saying that unpleasantries experienced (of various levels) in the NYC transit system is an outlier.

You and everyone else of course has their own barometer of what is an acceptable tradeoff. I'm not trying to convince you in particular that NYC transit is a good or bad experience overall; I'm explaining why it is reasonable for someone to come to the latter conclusion.