I’m working on a help center that keeps itself up-to-date - https://happysupport.ai (landing page is German, product is English)
Creating and maintaining an up-to-date help center is a huge hassle. In many companies there is no one that really feels obligated to take care of it.
We want to optimize this process:
- Creation: Just click through your process. We take a screenshot on every click and generate a full written article with screenshots and a GIF. You can also talk while recording to add additional context.
- Maintenance: Connect to your tools (GitHub, Asana, Slack, …) and we automatically suggest changes to your docs if your product changes.
- Consumption: Users can consume the content as they like: Read the docs themselves or ask a Q&A bot.
At the moment the creation and consumption parts are already working well. Now I’m working on the maintenance part.