I think it's even worse. They have a completely chaotic returns policy meaning they re-sell used things pretending they are new all the time. I stopped buying from Amazon UK after I received 6 opened and used items in just 20 orders. Some were even missing components. I even received used underwear (yuck!) from a brand that sells boxers inside sealed packages and doesn't allow returns. I heard some scammers were exploiting this returns policy by purchasing phones, installing malware, and sending them back to Amazon.