Steve Jobs was mocking Microsoft for this kind of UI two decades ago when shipping the first iPhone.

None of this is new. But this kind of dysfunctional product is what a dysfunctional organization ships, despite knowledge.

Why? Because leadership wants features. Leadership also wants a clean, marketable product. Leadership also wants both of those done on a dime, quickly and doesn't care about the details. The only way to satisfy all constraints at the same time is to implement features and hide them so they don't clutter the UI.

The problem isn't awareness. It goes deeper.