alt Hacker NewsI've been buying from Goulet for years, but lately their service has taken a major nosedive. I recommend people stay away from them now.
The last pen I received from them was broken. They would not take it back, asked me to deal with the manufacturer directly. Horrible customer service. After so many expensive pens (Pelikan, Pilot and Visconti), I won't be buying from them again.
Replies
calmbonsai • 08/02/2025
Oh wow. That's sad to hear. I bought pens, inks, and parts from them for years, but the last purchase was about 8 years ago.
Potential buyers should also be aware the fountain pen community on Reddit has soured massively on Goulet.
In addition to deteriorating service and slow shipping concerns compared to alternatives, there’s a view that purchasing from the company directly funds anti-LGBTQ owners and organizations. The owners cofounded a branch of a church whose pastor made wildly anti-LGBTQ remarks. The response to the controversy was not well handled by the Goulets (essentially radio silence then an highly misleading statement). The controversy came around the same time a well beloved podcast employee Drew was fired.
There was also the prior controversy with Noodler’s Inks and the Gaulet’s rehabilitating him after anti-Semitic imagery was placed for a second time on his bottles.
Because so much of the original megathread was deleted (whole lot of subreddit moderation drama occurred because of this incident) I’m linking a later summary for those curious.
https://www.reddit.com/r/fountainpens/comments/1heveiu/the_2...