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makeitdoublelast Sunday at 2:48 PM2 repliesview on HN

For nuance:

- framework only sells to specific countries. Warranty won't even be an issue if you can't buy one in the first place.

- Chinese manufacturers offer support and warranty. In particular GMKTek does[0].

- Repairability will be at best on par with framework, but better than a random western brand. Think HP and their repairability track record.

"just a Chinese company" feels pretty weird as a qualificative in this day and age when Chinese companies are on average ahead of the curve.

[0] https://de.gmktec.com/en/pages/ruckgabe-umtausch


Replies

lucianbrlast Sunday at 3:57 PM

Feels like in terms of warranty, support, repairability, it's not so much that Chinese brands have advanced, but that the west has seriously regressed. Every company now is looking to lock me out of my own hardware, extract as much information about me, extract as much value possible by degrading support and compatibility and whatever else they can...

Maybe when we run out of reasons to buy american or european or japanese they will wake up, but I don't see it.

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Fnoordlast Sunday at 4:15 PM

My post is the nuance, and as a buyer/user of GPD, Minisforum, and Xiaomi products I respectfully disagree.

Chinese companies are not on par with Western ones. The QA, safety measures, hazard compliance, warranty, or even proper English (they use an online translator service) isn't there. Cha bu duo is an accurate description of Chinese products.

From the link you send they offer 7 days return policy. In EU you got 2 weeks, legally enforced. Companies like Amazon offer even a month. Then they have a restock fee of 15%. This is AFAIK allowed (if proportional to the damage to the product) but it does not seem proportional. Companies like Amazon don't do this. And Amazon isn't great; they have a lot of cheap Chinese dropshipping brand. Then they often lie in China as well. They claim leather, when you buy it it is fake leather.

Cha bu duo can be good enough if you are on a tight budget, or if the product isn't available otherwise (how I ended up with GPD Pocket 2 back around 2018). But I have personally witnessed how Xiaomi smartphones fucked up a mid sized non-profit who dealt with very sensitive personal details. They went for budget, ended up with a support nightmare, and something which shouldn't be GDPR compliant. Cause yeah, spyware and bloatware is another issue.

Furthermore, Framework sell to Western countries.

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