alt Hacker NewsI'm not sure I understand why this is about agents. This feels more like contracting than SaaS. If I contract a company to build a house and it's upside down, I don't care if it was a robot that made the call, it's that company's fault not mine. I often write electronic hardware test automation code and my goodness if my code sets the power supply to 5000V instead of 5.000V (made up example), that's my fault. It's not the code's fault or the power supply's fault.
So, why would you use a SaaS contract for an agent in the first place? It should be like a subcontractor. I pay you to send 10k emails a day to all my clients. If you use an agent and it messes up, that's on you. If you use an agent and it saves you time, you get the reward.
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This is lawyers buying the hype that LLMs are actually intelligent and capable of autonomous decision making.
To have that you need a human to take responsibility somewhere, right?
I think people want to assign responsibility to the "agent" to wash their hands in various ways. I can't see it working though