Legal contracts built for sellers of AI agents.
The contract establishes that your agent functions as a sophisticated tool, not an autonomous employee. When a customer's agent books 500 meetings with the wrong prospect list, the answer to "who approved that?" cannot be "the AI decided."
It has to be "the customer deployed the agent with these parameters and maintained oversight responsibility."
The MSA includes explicit language in Section 1.2 that protects you from liability for autonomous decisions while clarifying customer responsibility.
The alternative is that the service has financial responsibility for its mistakes. This is the norm in the gambling industry. Back when GTech was publicly held, their financial statements listed how much they paid out for their errors. It was about 3%-5% of revenue.
Since this kind of product is sold via large scale B2B deals, buyers can negotiate. Perhaps service responsibility for errors backed up by reinsurance above some limit.