It seems so ... LLM-based coding tools are mostly about speed and cost of development - corporate accounting metrics, but what customers care about is mostly product features (& lack of bugs).

There is no customer advantage to developing cheap and fast if the delivered product isn't well conceived from a current and future customer-needs perspective, and a quickly shipped product full of bugs isn't going to help anyone.

I think the same goes for AI in general - CEOs are salivating over adopting "AI" (which people like Altman and Amodei are telling them will be human level tomorrow, or yesterday in the case of Amodei), and using it to reduce employee head count, but the technology is nowhere near the human level needed to actually benefit customers. An "AI" (i.e. LLM) customer service agent/chatbot is just going to piss off customers.

What do you mean by "customer"? Because I'm also using these tools to understand the customer better.