I type these words on my year old Sailfish device. I had 2 other ones for roughly 10 years altogether.
The UI is astonishingly polished. It has not changed a lot for 10 years, but still nice to use. There is e.g. the tutorial video that comes installed on every device. Sorry, probably won't have time to share it later, I have a funeral to organize when I get out of bed. Maybe some other user can if it's not on Youtube.
The biggest problem areas IMHO:
- No hardware that meets my reqirements. The current one is too big for my pockets / my taste. It's not very good HW either, in the period when Sony Xperia were supported the situation was different. Even the original Sailfish phone over 10 years ago was relatively better at the time.
- Predictive keyboard is gone. I understand it's a licensing issue that they cannot offer it anymore. Blame Apple and Google for killing all small players.
- There is a severe maintenance backlog in many places and it's probably also growing. The browser is based on Firefox with a 2 digit version number. It crashes on many bloat sites and Cloudflare blocks it for being too old. I severly hope it won't crash now before I click reply. (I guess most users use a Browser on the Android compatibility environment)
Sony Xperia 10 series devices are still supported - including Xperia 10 V which is quite recent.
> The browser is based on Firefox with a 2 digit version number.
The OS runs (probably some subset of) Android applications, no? Is Mozilla's build of Firefox not supported?
My point is not that it’s bad UX or not, my point is the website is bad at selling me their product and could never convince me that it’s good.